Privacy Policy

Last updated: February 24, 2026

This Website Privacy Policy explains how ieso Digital Health, Inc. and its affiliates (“ieso,” “we,” “us”) collect and use personal information when you use our websites at https://www.ieso.ai and https://www.iesogroup.com and all subdomains (the “Site”).

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This policy applies to the Site only. If you are a participant in the ieso/Velora digital program, your use of the program and app is covered by the privacy notice presented in the app and any program-specific user agreement.

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Who is responsible for the use of your personal information

ieso is the controller of the personal information we hold about you in connection with your use of the Site. This means that we determine and are responsible for how your personal information is used. You may contact us using the information located in the Contact Us section below.

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Information we collect

Personal Information you provide

Contact and business information you submit through forms (for example: name, email, company, role, and message content).
Scheduling information you submit when you book a meeting with us through an embedded calendar.
The table at Annex 1 describes the categories of personal information we collect about you, how we use that information, the third parties with to whom we may disclose that information, and for users based in the European Economic Area (“EEA”) and UK, the legal basis which we rely on to process the personal information.

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Personal Information collected automatically
When you use the Site, we and our service providers may collect:

Device and browser information (such as device type and browser settings)
Approximate location (derived from IP address)
Usage data (such as pages viewed, clicks, and time on page)
The table at Annex 2 describes the categories of personal information we collect about you automatically, how we use that information, the third parties with to whom we may disclose that information, and for users based in the EEA and UK, the legal basis which we rely on to process the personal information.

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Anonymized Information

We may anonymize and aggregate the personal information we collect (so that it does not directly identify you). We may use anonymized information for purposes that include testing our IT systems, research, data analysis, improving the Site, and developing new products and features. We may also share such anonymized and aggregated information with others such as our clients.

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How we use information

We use information to:

Respond to requests and inquiries
Schedule meetings and provide support
Operate, maintain, and improve the Site
Understand Site performance and usage
Protect the Site and our organization (security, fraud prevention, and troubleshooting)
Comply with legal obligations

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Analytics

We use a third-party service provider for website analytics to understand how visitors use the Site and to improve performance. The service provider may use cookies or similar technologies to distinguish users and sessions and to generate aggregated reports about Site usage. Our Cookies Policy describes the cookies and similar technology used for website analytics.

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Marketing

We do not use the Site for targeted advertising based on your activity across non-ieso websites.

From time to time, we may contact you (by email, text or push notification) with information about our services. You consent to receive these messages when you agree to our Terms of Use.

We may also send you marketing messages. For some marketing messages, we may use personal information we collect about you to help us determine the most relevant marketing information to share with you.

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If you are an EEA or UK-based user, we will only send you marketing emails, text messages or push notifications if you have given us your consent to do so.

To stop receiving marketing email or text message communications, you can follow the unsubscribe instructions in the communication.

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How we share information

We may share information:

With service providers and contractors who perform services for us or on our behalf, which may include organizations that help us operate the Site and manage communications (for example, analytics, forms, and scheduling tools); provide professional services (such as legal and accounting services); and provide other services like mailing, email, chat, or video, fraud prevention, cloud or web hosting, and analytics. We contractually require service providers and contractors acting on our behalf to take reasonable steps to protect your personal information and to not use your personal information for any purpose other than that for which it was given to the service provider or contractor.
To comply with law or respond to lawful requests.
To protect the rights, safety, and security of ieso, our users, and others.
In connection with a corporate transaction (such as a merger, acquisition, financing, or sale of assets).
With other companies owned by or under common ownership with ieso, including our subsidiaries (i.e., any organization we own or control) and ultimate holding company (i.e., any organization that owns or controls us) and any subsidiaries it owns. These companies will use your personal information in the same way as we can under this Privacy Policy.

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Cookies and your choices

Cookies are not the only way to recognize or track visitors to a website. We may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”). These are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our Site. In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will often impair their functioning.

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The cookies we use are designed to help you get the most from the Site, but if you do not wish to receive cookies, most browsers and devices allow you to change your cookie settings. Depending on your mobile device and operating system, you may not be able to delete or block all cookies. Please note that if you choose to refuse all cookies you may not be able to use the full functionality of our Site. These settings will typically be found in the “options” or “preferences” menu of your browser.

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In addition, most advertising networks offer you a way to opt out of targeted advertising. If you would like to find out more information, please visit http://www.aboutads.info/choices/” or http://www.youronlinechoices.com.

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For mobile users, you have controls in your device Operating System that enable you to choose whether to allow cookies or share your advertising ID with companies like ieso or our advertising service providers. To block the IDFA on your iOS mobile device, you should follow this path: Settings > General > About > Advertising and then turn on ‘Limit Ad Tracking’. To block Android ID on your Android device, you should follow this path: Google Settings > Ads and then turn on ‘Opt out of interest-based ads’. Please note that deleting or blocking cookies may not be effective for all types of tracking technologies, such as Local Storage Objects (LSOs) like HTML5.

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You can control analytics cookies through Cookie Settings on the Site (where available) and through your browser settings. For more information, see our Cookie Policy.

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Security

We implement technical and organizational measures to protect your personal information against accidental or unlawful destruction, loss, change or damage. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. Specific measures we use include, depending on the type of data, encrypting your personal information in transit and at rest; protecting your information with firewalls, anti-malware and data loss prevention systems; conducting vulnerability scans and penetration tests on systems holding your information; training our employees on security awareness and data handling topics; and having a third-party audit of our security controls annually.

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The personal information we collect may be transferred to and stored in countries outside of the jurisdiction you are in where we and our third-party service providers have operations, including in the United States. If you are accessing our Site from the EEA or UK, in the event of such a transfer, we ensure that either: (i) the personal information is transferred to countries recognized as offering an equivalent level of protection; or (ii) the transfer is made pursuant to appropriate safeguards, such as the Standard Contractual Clauses adopted by the European Commission or as may be applicable, the equivalent clauses approved by the UK Government. For more information on the transfer safeguards we rely on and where they have been made available you may contact us by using the details in the Contact Us section below.

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Data retention

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible. In general, we keep information for as long as we are required to do so under applicable law, which can be as long as seven (7) years. Where we are not under a legal obligation to maintain information for a longer period, our general practice is to dispose of information after one (1) year from your last interaction with us.

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Your Control Over Your Information

If you have any questions about reviewing, modifying, or deleting your information, you can contact us at privacy@ieso.ai. We may not be able to modify or delete your information in all circumstances.

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External links

The Site may link to third-party websites. Their privacy practices are governed by their own policies, not this one.

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Disclosures for EEA Users

If you are residing in the EEA or the UK, you may have the following rights:

Right of access. The right to obtain: (i) confirmation of whether, and where, we are processing your personal information; (ii) information about the categories of personal information we are processing, the purposes for which we process your personal information and information as to how we determine applicable retention periods; (iii) information about the categories of recipients with whom we may share your personal information; and (iv) a copy of the personal information we hold about you.
Right of portability. You have the right, in certain circumstances, to receive a copy of the personal information you have provided to us in a structured, commonly used, machine-readable format that supports re-use, or to request the transfer of your personal information to another person.
Right to rectification. You have the right to obtain rectification of any inaccurate or incomplete personal information we hold about you without undue delay.
Right to erasure. You have the right, in some circumstances, to require us to erase your personal information without undue delay if the continued processing of that personal information is not justified.
Right to restriction. You have the right, in some circumstances, to require us to limit the purposes for which we process your personal information if the continued processing of the personal information in this way is not justified, such as where the accuracy of the personal information is contested by you.
Right to withdraw consent. If you have provided consent for the processing of your personal information, you have the right to withdraw your consent. If you withdraw your consent, this will not affect the lawfulness of our use of your personal information before your withdrawal. However, in certain circumstances, if you withdraw your consent, we might not be able to continue providing Services to you as a result.
Right to opt-out of automated decision making. We use automated decision making to determine your eligibility for certain services. You can opt-out of our use of this form of decision making.

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You also have the right to object to any processing based on our legitimate interests where there are grounds relating to your particular situation. There may be compelling reasons for continuing to process your personal information, and we will assess and inform you if that is the case. You can object to marketing activities for any reason.

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If you wish to exercise one of these rights, please contact us using the details in the Contact Us section below.

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Due to the confidential nature of data processing we may ask you to provide proof of identity when exercising the above rights. This may be done by a number of methods, including you providing a scanned copy of a valid identity document or a signed photocopy of a valid identity document.

You also have the right to lodge a complaint to your local data protection authority. If you are based in the EEA, information about how to contact your local data protection authority is available at: https://edpb.europa.eu/about-edpb/about-edpb/members_en#member-dk.

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Policy Towards Children

This Site is not directed at persons under 18 and we do not knowingly collect personal information from any persons under 18 on this Site. If you become aware that your child has provided us with personal information through this Site without your consent, then please contact us using the details in the Contact Us section below so that we can take steps to remove such information. We do not sell or share the information of any person under 18.

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Contact us

For questions or requests related to this policy, contact: privacy@ieso.ai

Annex 1 – Personal Information You Provide to Us

Category of personal information	How we may use it	EEA / UK legal basis for the processing	Third parties to whom the information may be disclosed
Identifiers and Information such as your name, email address, mailing address, and phone number.	We may use this information to deal with enquiries and complaints made by or about you relating to the Site.	The processing is necessary for our legitimate interests, namely administering the Site, and for communicating with you effectively to respond to your queries or complaints.	Third party analytics companies, our affiliates, and other third parties as required by applicable law.
Correspondence and comments. When you contact us directly about the Site, e.g. by email, phone, mail, respond to surveys or interact with our support services, we will record your comments and opinions.	To address and resolve your questions, issues and concerns.	This processing is necessary for our legitimate interests, namely, administering the Site and communicating with you in connection with the Site.	Our service providers, affiliates, and other third parties as required by applicable law.
Professional Information, including information relating to your role as a representative or agent of a company or business, such as your work title and contact information.	We use this information provided by clients, vendors, and other business partners in order to conduct business with them.	The processing is necessary for our legitimate interest, or performance of the employment contract with you.	Our service providers, affiliates, and other third parties as required by applicable law.
Your preferences, such as preferences set for notifications, marketing communications, how the Site is displayed and the active functionalities on the Site.	We use this information to provide notifications, send news, alerts and marketing communications and make the Site available in accordance with your choices.	The processing is necessary for our legitimate interest, namely ensuring users of the Site receive correct marketing and other communications, and that this is displayed in accordance with the user’s preferences. We will only send you marketing communications when we have your consent.	Our service providers, affiliates, and other third parties as required by applicable law.
	We use this information to ensure that we comply with our legal obligation to send only those marketing communications to which you have consented.	The processing is necessary for our legitimate interest, namely ensuring the user receives the correct marketing and other communications, and that this is displayed in accordance with the user’s preferences. We will only send you marketing communications when we have your consent.	Our service providers, affiliates, and other third parties as required by applicable law.
Internet and Other Electronic Activity Information, such as your browsing history, search history, information about your interactions with our Site, use our mobile apps, or interact with our digital advertisements		Please see Annex 2	Please see Annex 2

In addition to the uses above, we may use the information we obtain from you:

When you give us your consent;
To comply with applicable law;
To assert or defend our rights or those of others; or
In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Annex 2 – Personal Information Collected Automatically

Category of personal information	How we may use it	EEA / UK legal basis for the processing	Third parties to whom the information may be disclosed
Information about how you access and use the Site. For example, how frequently you access the Site, the time you access the Site and how long you use it for, the approximate location that you access the Site from, whether you access the Site from multiple devices, and other actions you take on the Site.	We may use information about how you use and connect to the Site to present the Site to you on your device.	The processing is necessary for our legitimate interests and performance of a contract with you, namely to tailor the Site to the user’s preferences.	Our service providers, third party analytics companies, our affiliates and to other third parties as required by applicable law
	We may use this information to determine products and services that may be of interest to you for marketing purposes.	We will only process your data for marketing purposes when we have obtained your consent or when the processing is necessary for our legitimate interests.	Our service providers, our affiliates and to other third parties as required by applicable law
	We may use this information to monitor and improve the Site and our business, resolve issues and to inform the development of new products and services.	The processing is necessary for our legitimate interests, namely to monitor and resolve issues with the Site and to improve the Site generally.	Our service providers, third party analytics companies, our affiliates and to other third parties as required by applicable law
Log files and information about your device. We also collect information about the tablet, smartphone or other electronic device you use to access the Site. This information can include details about the type of device, unique device identifying numbers, operating systems, browsers and applications connected to the Site through the device, your mobile network, your IP address and your device identifier.	We may use information about how you use and access the Site to present the Site to you on your device.	The processing is necessary for our legitimate interests, namely, to tailor the Site to the user’s preferences.	Our service providers, third party analytics companies, our affiliates and to other third parties as required by applicable law
	We may use this information to determine products and services that may be of interest to you for marketing purposes.	The processing is necessary to provide a better experience to you by offering a personalized experience on the Site. We will only process your data for marketing purposes when we have obtained your consent or when the processing is necessary for our legitimate interests. The processing is necessary for us to make the Site available. We will only process your data for marketing purposes when we have obtained your consent.	Our service providers, our affiliates and to other third parties as required by applicable law.
	We may use this information to monitor and improve the Site and business, resolve issues and to inform the development of new products and services.	The processing is necessary for our legitimate interests in order to make the Site available, namely, to monitor and resolve issues with the Site and to improve the Site generally.	Our service providers, third party analytics companies, our affiliates and to other third parties as required by applicable law.
Non-specific geolocation, which we obtain from your devices that access the Site.	We may use this information to facilitate the timing of communications and display of currencies. Also to identify technical issues.	The processing is necessary for our legitimate interests, namely to monitor and resolve issues with the Site and to improve the Site generally.	Our service providers, third party analytics companies, our affiliates and to other third parties as required by applicable law.
Identifiers such as your IP address and device identifier	We may use this information to assess and diagnose technical issues, for performance monitoring.	The processing is necessary for our legitimate interests, namely to monitor and resolve issues with the Site and to improve the Site generally.	Our service providers, third party analytics companies, our affiliates and to other third parties as required by applicable law.

In addition to the uses above, we may use the information we obtain from you:

When you give us your consent;
To comply with applicable law;
To assert or defend our rights or those of others; or
In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.