THIS NOTICE DESCRIBES HOW YOUR INFORMATION MAY BE USED AND DISCLOSED AND HOW YOU CAN ACCESS THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.
ieso is committed to protecting and respecting your personal data. This Privacy Notice describes the privacy practices of the Ieso Digital Health group of companies (Ieso Digital Health Ltd and Ieso Digital Health, Inc.) (collectively, “ieso”, “we”, “us”, or “our”), and how we handle your personal data that we collect via the use of our digital program. This notice reflects legal requirements and regulations, including HIPAA where applicable. For further information, please contact our Privacy team at privacy@ieso.ai. Full contact details are provided in the Contact Information section below.
As a user of the app, we will collect the following data from you:
Certain information is collected automatically from your use of this Service:
The app categorizes your comments to provide better support, using techniques like intent classification and machine learning. This ‘inferred’ data is drawn from your discussions.
You always have the right to refuse to submit your personal data to us, but note that without this information, this Service may be unavailable to you.
Please note, we do not sell your personal information to third parties.
The ieso Digital Program uses automated text chat to help with your concerns, providing tools and techniques for difficult feelings. While AI (Artificial Intelligence) techniques enhance or personalize interactions, all content delivered by the app to help your well-being has been selected by trained therapists.
We perform thorough service evaluations to enhance our product’s effectiveness, accessibility, usability, and outcomes. Where possible, we use de-identified data, thereby protecting your privacy. Our internal procedures ensure that we use only the minimum amount of necessary information, prioritizing the use of de-identified data available for these purposes.
We use a small number of well-known Software as a Service (SaaS) providers to store subsets of your information enabling the use of information described in this notice. We have agreements in place with each provider to ensure your data is secure.
We retain your account data for specific durations based on the type of data and its use. We follow a criteria-based approach, retaining information as long as necessary to fulfill the purposes for which it was collected and comply with legal obligations. When your data is no longer needed, we will securely delete it or anonymize it.
We understand that the confidentiality of your interactions with our service is important to you. Information is only shared on a strictly ‘need to know’ basis. We uphold the confidentiality of all information that you share with the app . Anyone receiving information about you is under an equal legal obligation to keep it confidential. Our internal policies and procedures are designed to share the minimum information necessary to provide you with the services, care, and protection, for yourself or others, and to conduct our service evaluations.
We are committed to protecting our data and ensuring transparency about where and how it is processed. Here’s a breakdown of our data storage and processing practices.
We ensure that all data processing complies with relevant legal and security standards.
We are committed to maintaining the confidentiality of your personal data.
We place great importance on the security of personal data. We have put controls in place to safeguard your personal data, applying physical, technical, and procedural measures against unauthorized access, loss, misuse, and alteration of personal data under our control.
We use de-identified data for service evaluation where possible, and we limit access to your personal data to those who have a genuine need to know it. Those processing your information will do so only in an authorized manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
We have achieved the International Standard certification for Information Security (ISO27001).
Under applicable US federal and state laws, you have several rights regarding your personal data. These rights are designed to give you control and transparency over how your information is used and protected. Here’s an overview of data protection rights that may be available to you:
Under some federal or state laws, we may be required to obtain consent to process certain types of personal data. You will be asked to provide consent during our onboarding process in the app.
If you wish to withdraw your consent, you may do so at any time by contacting our customer support team at supportservices@ieso.ai .We will act promptly and will do so within 30 days of a validated request.
Please note that withdrawing consent may impact your ability to use certain features of the entirety of our service.
To exercise any of your rights, see the Contact Information section below. We may need to verify your identity to ensure the security of your data. We aim to respond to all valid requests within 30 days.
If our Service involves handling your protected health information (PHI) through collaboration with your healthcare provider or health plan, we comply with the Health Insurance Portability and Accountability Act(HIPAA). You would have been presented with a Privacy Notice and User Agreement at onboarding specific to this collaboration. Please review the details of those documents (via the links provided under Legal Documents in the app. Here’s what you need to know.
You may also have rights under certain US state data protection laws. Please contact us if you wish to exercise any rights under state laws. We do not knowingly sell your personal information.
There are no cookies in the ieso app or set during the initial account registration on our company website.
To exercise your rights specified above or to let us know you need to update your data, or for any comments or questions, please contact Member Support at supportservices@ieso.ai questions and comments regarding this privacy notice or data protection please contact our Privacy team at privacy@ieso.ai
We reserve the right to modify this Privacy Notice at any time. Any changes will be effective immediately, upon the posting of the revised Privacy Notice, unless otherwise specified.
Users will be notified of significant changes to this Privacy Notice through reasonable means, such as updates on our company website, notifications within our app stores, or via email. It is important to check these sources regularly for updates.
We encourage you to review this Privacy Notice periodically to stay informed about how we are protecting and using your personal data. Your continued use of our services following any changes indicates your acceptance of the revised Privacy Notice.
This Privacy Notice is effective as of October 29, 2025.